SMS Terms and Conditions

SMS Consent for Communication

By providing your phone number and opting in, you consent to receive text messages from Pointwell Behavioral. Consent to receive text messages is not a condition of receiving any service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Types of SMS Communications

If you consent to receive text messages from Pointwell Behavioral, you may receive messages related to: appointment reminders, paperwork and intake requests, account balance notifications, and policy changes

Message types are conversational and informational only; Pointwell Behavioral does not send marketing or promotional text messages under this consent.

Sample message:

"Hello, thank you for contacting Pointwell Behavioral. How can we help you? Reply STOP to opt out at any time. Reply HELP for assistance. Msg & data rates may apply. Visit pointwellbehavioral.com/privacy and pointwellbehavioral.com/terms-and-conditions."

Message Frequency

Message frequency varies and may range from approximately 50 to 500 text messages daily across all users, depending on appointment volume and account activity.

Opt-Out Instructions

You may opt out of receiving SMS messages from Pointwell Behavioral at any time by replying STOP to any message. After opting out, you will receive one final message confirming your removal, and no further messages will be sent unless you opt back in.

Help and Support

For assistance, reply HELP to any message, or contact us through the support information listed at pointwellbehavioral.com.

Potential Fees for SMS Messaging

Message and data rates may apply. Many wireless carriers charge a fee for each message sent or received, which can vary depending on your carrier's pricing structure and whether the message is sent domestically or internationally. Pointwell Behavioral is not responsible for any charges billed by your carrier.

Privacy Policy and Terms

For more information on how your information is used, please review our Privacy Policy at pointwellbehavioral.com/privacy and our full Terms and Conditions at pointwellbehavioral.com/terms-and-conditions.